TLB 9.15.16

Global Insurers not doing enough to Satisfy Generation Y Customers

A free white paper by ClaimVantage

The longevity of older generations and the growing number of younger customers is putting pressure on insurers to offer a wide range of delivery channels that can meet the preferences of a broad range of demographics. Traditionally, call centers and insurance agents were used for all interactions between customers and insurers. Today, insurers also offer customers the option to purchase policies online through web applications, or through brokers, while claimants can use online portals to create claims and monitor their claim status and history.

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