Customer | 3/5/2018
My client is a midsize company and in the past year, have had about 50 hires. Exceptional customer service from not only GoodHire's account representative, but also their normal customer service. If I email my account rep, and she is not there, I get a follow up email to let me know. If it is a question I asked, I will also get a phone call. Any time I've called a regular customer service rep, they answer the phone quickly and are able to give me an answer by end of day. The checks we get are back typically 3-5 days as we check employment and education. It is still quicker than some other providers. I also like the fact I get follow up emails and if a check is pending for more than a few days, I'll get an email letting me know, so I can follow up. One area to keep in mind--If you have questions over any of the alerts, you can speak to the account rep and he/she may be able to remove an alert, if needed. For example, they use a third party to check education and employment. For interns, they are still going to school. Even if the applicant puts "still attending," an alert will be visible, because they have not completed school. The account rep. said they cannot change this as it is a parameter for their third party. She did remove the alert, but something to keep in mind as you are reviewing the background check. Would recommend them to anyone.