SHRM leaderboard 12/19/16

Aledium's Cx in Call Centers® Performance Based Consulting Model expands on our traditional service and program offerings by assisting our clients in the operational and technological areas of their call center. With client specific solutions, we provide a 360°view of your call center organization as defined by people, process and technology. We'll partner to develop a customer-centric solution that elevates your call center as a true customer experience provider in the marketplace.

CalI Center Strategic Review (Short & Long term)
Customer Experience Roadmap (Call Center Service Channels & Customer Touch points)
Business Process Re-engineering (SLA's, metrics, workflow, reporting)
Technology Evaluation & Selection (WFM, QA, CRM, ACD, IVR, other as requested)
Performance Management Reporting (WFM, CMS, CRM, ACD, IVR)
People Development/Engagement (Training, recognition, QA)
Call Center Ergonomics (Design, layout, environment, scalability/expansion)

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