SHRM_TL_3.16.18

Conflicts in the Workplace: Video-Based Training

Available from Kantola Training Solutions, LLC

Interpersonal conflicts are a part of life, but they can really interfere with productivity. Use this 17-minute program to teach specific, reliable solutions to help coworkers put aside their differences, control their emotions and move forward.

Skills taught in this course:

1. Responding with empathy
2. Active listening
3. Setting a limit
4. Finding something to agree with
5. Using “I” language instead of “You” language
6. Disengaging to cool off
7. Appealing to mutual self-interest
8. Attacking the problem, not the person

All employees will benefit—at home as well as at work—by watching this program.

(Available as online streaming or DVD.)

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