I cannot say enough good comments about EBI's customer service! No matter what team I am working with, all of the customer service reps are friendly and eager to help out! They have excellent turnaround time and if they do not know the answer, they go the extra mile and find out.
Customer | 10/20/2017
EBI provides us with exceptional customer support. Our account coordinator is always willing and able to assist us in our pre-employment screening needs. The automation we have with EBI and our applicant tracking system makes the process simple for our recruiters to initiate, modify and review all of our pre-employment processes.
5Wendy Witte, Total Wine
Customer | 10/12/2016
Great customer service, always goes above and beyond
5Julie Van Leunen, HR Director
Customer | 8/15/2016
We've always had an excellent experience working with EBI. EBI helped our company consolidate background investigation and drug screening services from a very decentralized legacy approach to a much more streamlined process, and has provided tailored solutions for us throughout the consolidation and implementation efforts. Our main POCs have been responsive and extremely knowledgeable - helping to educate our folks on regulations and best practices at all times. The technology solutions for initiating and tracking screenings is advanced but simple to use - and offers great flexibility.
Customer | 8/12/2016
Our team is very pleased with the services that EBI provides for our company. They are proactive in providing information and also very quick to respond to meet our needs. As a company with multiple sites across various states, it is helpful to have a comprehensive screening company that can handle our needs.
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