Call Center Response®
Available from Aledium Call Center HR Services
Aledium offers a full suite of call center recruiting and staffing programs and services that that fall under our Call Center Response Program®. We cover every aspect of your call centers human capital needs and requirements. Whether your call center is customer service, inside sales, technical support, collections, order entry, reservations, chat, licensed agents, at-home or outsourced, our proven experience and methodologies will significantly improve your overall human resource strategy and performance.
Aledium is committed to working with you to better understand and manage the overall call center experience. We believe that the customers entire interaction with your organization is determined by the level of service provided on every call and touch point. This experience all begins at recruiting and hiring the right people. We offer a 100% guarantee to not only lower your overall costs and improve ROI, but develop a solution that will improve the overall customer experience provided by your call center organization. In addition, we do not offshore any of our recruiting or hiring processes.