Step-Up provides key insights and specific skills designed to help front-line managers assess their leadership capabilities and develop a successful action plan for creating a more engaged workforce. The front-line supervisor’s role is to equip and prepare employees to take care of the customer while helping them progressively work independently and interdependently. Step-Up teaches front-line leaders the skills they need to manage relationships while keeping employees engaged in the day-to-day. Their ability to manage the behaviors and attitudes of individual contributors in a way that reinforce the organization’s values and culture is essential in building a fully-contributing workforce. (21 3/4 SHRM Credits)
