Available from National Business Research Institute
Assess and improve your healthcare organization. The patient may be the heart of the hospital, but nurses, doctors, and adjunct employees are its lifeblood. As a result, it is equally important to understand both patient satisfaction and employee engagement. While a hospital is primarily a center of healing and care, it is also a business; a business in which job performance can mean life or death and revenue is particularly critical to providing a certain standard of care. By understanding the factors that motivate and engage hospital employees, as well as the elements of care patient’s value, a hospital can ensure it is meeting the needs of the people it serves.
On the patient side, a survey can monitor satisfaction levels to ensure care standards are maintained at a certain level. Patient surveys can also be used to identify possible areas of financial waste or areas where greater patient contact and interaction is needed. A well-crafted patient questionnaire thoroughly assesses the patient’s experience and provides solid, accurate data to be used to develop change initiatives. Ultimately, a questionnaire can improve the quality of treatment while simultaneously increasing the financial profitability of the hospital.