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Human Resources as we know it today is on the verge of a major tectonic shift, regardless of industry. Organizations today are starting to shift their focus more towards delivering experiences to new hires and having the best employees matched up to construct the best customer experiences. Meaning, creating an outstanding customer experience is the newest and most relevant trend for the future. Making and identifying this connection with a new hire is crucial, and goes beyond just their background, education, and skillsets. There is a more competitive hiring process today not only based on someone’s curriculum vitae, but their interpersonal skills as well.\r\n\r\n