Neuroscientists have proven what may seem obvious to some -- humans are hardwired at birth as herd animals. Finding secure membership, and a sense of belonging, in one or more “tribes” is essential for our brain to feel safe and relatively free from threats. To perform at our best, it is essential to have others around us who have our back, who can share the load, and who we can predictably rely on. Sadly, a healthy “tribe” is not the norm in most workplaces - which is why about 70% of employees report being disengaged at work. In fact, it is the single biggest reason why employees quit. When organizational leaders ask us, “Where should I begin?” in their efforts to increase engagement and employee retention, we almost always start with providing managers with better skills in giving staff more effective recognition. High-performance, relational cultures require consistent, trusted, and frequent recognition.
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