10/25/21- SHRM- TLB
Products by Impact Achievement Group, Inc.
  • Management and Leadership Development

    For years, the myth of traditional thinking was that creating high morale resulted in high performance. We now know that creating a high performance environment, one where expectations are clearly communicated, frequent feedback is the norm, and performance metrics are applied, is what increases... Read More
  • Customer Engagement Solutions

    The Service Advantage™ program embeds The Human Side of Service principles into the performance practices of your organization to ensure each employee understands the concepts, tactics, and economic value in creating exceptional customer experiences. The principles are learned through... Read More
  • Assessment, Selection and Succession Planning

    Impact Achievement Group offers organizations the unique opportunity to assess how well managers create an engaging work environment, effectively set expectations, hold employees accountable, and conduct effective workplace discussions. By combining the power of the Leadership Impact Survey™ and... Read More
White Papers by Impact Achievement Group, Inc.
  • The 4 Pillars of Effective Succession Planning: Redefining Traditional Models By

    Many organizations have addressed the near-term succession challenges by hiring retired employees as consultants, or implemented policies such as flex hours, telecommuting, part time and job sharing. While these tactics help bridge the gap, they do not represent a solid strategic approach to... Read more