Workers' compensation is widely regarded as a non-discretionary expense. For some, it’s an unfortunate cost of doing business that adversely impacts the bottom line. For others, however, it’s a means of differentiating yourself from industry peers. In this episode, we spoke with Crystal Jones, a senior underwriter with The American Equity Underwriters, to explore practical ways mid and front-line managers can help reduce workers' compensation costs as a means of gaining a competitive advantage where it historically may not have existed.
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