Customer Service Representative Occupational Assessment

Available from by Adaptive Immersion

Product Details

Customer Service Representative Occupational Assessment (Click to enlarge image) General Job Description: Interact with customers to provide information in response to inquiries aboutproducts and servicesand to handle and resolve complaints.

Key Traits Measured:
• Attention to Detail: Tendency to carefully review customer’s inquiries, orders for accuracy, records of customer interactions, and ensure appropriate changes are made to resolve customer issues.
* Cooperation: Tendency to work well with others by actively contributing to team efforts, such as assisting colleagues with accurate information about products or services and with customer’s transactions, inquiries, or complaints.
• Integrity: Tendency to be honest and adhere to ethical values by prioritizing transparency with customers and colleagues and treating them with respect, maintaining confidentiality when required, acknowledging transactional mistakes and taking appropriate steps to resolve them.
• Dependability: Tendency to prioritize punctuality by showing up to work on time, answering to customer’s inquiries promptly, reliably provide information about products or services, accurately take or enter orders, and obtain information about complaints.
• Concern for Others: Tendency to be understanding by approaching interactions with genuine empathy, seek to understand customer’s desires and needs, and have a natural inclination to provide customers support.

Type of Assessments:
• Situational Judgment
• Personal Attributes
• Basic Work Skills Assessment
• Interactive Scenario

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