TLB 8.6.18

Conflict Resolution Skills Training

Available from Pollack Peacebuilding Systems

Pollack Peacebuilding Systems provides conflict management training workshops and seminars for employees, managers, and executives at organizations. The workshop is a dynamic, interactive event, specifically geared toward improving communication and managing workplace conflicts more efficiently.

Workplace Conflict Management Training involves:

- A brief overview of conflict psychology and theory
- How to identify early warning signs of intensifying conflicts
- Improved communication skills
- Better listening skills
- Constructing 3-part assertion messages
- Enhanced ability to understand and attend to co-worker needs and feelings
- Mediating disputes between team members, and between employees and customers
- Guidance Handling difficult clients or customer disputes

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