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Conflict Resolution Skills Training

Available from Pollack Peacebuilding Systems

Pollack Peacebuilding Systems provides conflict management training workshops and seminars for employees, managers, and executives at organizations. The workshop is a dynamic, interactive event, specifically geared toward improving communication and managing workplace conflicts more efficiently.

Workplace Conflict Management Training involves:

- A brief overview of conflict psychology and theory
- How to identify early warning signs of intensifying conflicts
- Improved communication skills
- Better listening skills
- Constructing 3-part assertion messages
- Enhanced ability to understand and attend to co-worker needs and feelings
- Mediating disputes between team members, and between employees and customers
- Guidance Handling difficult clients or customer disputes

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