SHRM_TLB_1.4.19

Conflict Resolution: Dealing with Difficult People

Available from Addison Solutions Academy

Product Details


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The Conflict Resolution: Dealing with Difficult People workshop is an engaging virtual training workshop that offers solid techniques and tools for managing challenging interactions with employees and customers.

Successful conflict resolution comes from understanding the behaviors of others and how people can be influenced. If we consider the challenges faced in the conversations we must have and approach these conversations with a plan, we will discover that more conflicts will be resolved. Gaining a new skill set on resolving conflicts will help us have meaningful and critical conversations.

This workshop will provide participants with the techniques to become successful conflict resolvers that bring a win-win result. Through a profound evaluation of attitudes, techniques, and strategies for working constructively with all types of people, each participant will grow in their productivity and professionalism.

This workshop is offered to groups of 5 or more.

Workshop Duration: 1 day

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