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Difficult conversations are an inevitable part of performance management, but handling them with empathy, clarity, and confidence is a skill that can be developed. Navigating Difficult Conversations in Performance Management is a comprehensive course designed to help leaders and managers effectively address challenging performance issues while maintaining positive relationships and promoting growth. This course will help participants identify and analyze common scenarios that often lead to difficult conversations, providing strategies to approach them constructively. By developing self-awareness and recognizing emotional triggers, learners will gain valuable insights into managing their reactions and engaging in these conversations with emotional intelligence.
In addition, this course will focus on gathering and utilizing performance data effectively, ensuring that feedback is based on facts and unmistakable evidence. Participants will learn to communicate empathetically and precisely, offering clear and constructive feedback that fosters understanding and collaboration. The course will also provide tools to create actionable performance improvement plans, empowering employees with a clear pathway for growth and accountability. By mastering these skills, managers can transform difficult performance conversations into opportunities for development and team success.
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