10/25/21- SHRM- TLB

Castlight Health Case Study: Professional Administrative Support for Healthcare Executives

Free content from Prialto

Castlight Health is changing the way people buy healthcare. With their online tool, employees of Castlight clients can easily see the cost and quality of a medical provider before getting treatment. Castlight Health, like other fast-growing public companies, lacked the time, expertise, and resources needed to build an administrative layer for its senior producers and client-facing teams. When Castlight’s head of sales operations first met with Prialto, only a couple of their highest level executives -in a company of 200- had direct support from an executive assistant. Offsite regional sales vice presidents (RVPs) from Charlotte to Portland were managing teams of up to a dozen reps while also juggling basic administrative tasks such as scheduling, expense reports, booking travel, and updating their CRM. Castlight engaged with Prialto to create and manage an administrative support team for its RVPs. Industry: Healthcare Size: 17 Prialto Assistants

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