Available from Listenforce
Our training is made to fit your unique business
We offer a blended learning approach customized to your individual needs:
Customer Service Skills
24/7 online video learning
We will walk you through each step of our proven process, designing the ultimate learning solution for your company’s biggest asset, your people.
Listenforce has analyzed the phone skills of over 100 million phone calls since 2001 when we patented our call recording technology.
Since then we’ve trained, coached, scored performance of thousands of people and their phone calls. Over the years we’ve fine tuned and figured out the skills have the biggest impact on sales and customer service.
Here is the secret sauce, CLARC phone skill training around these core areas: