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This dynamic Customer Service program is designed to be flexible, ranging from 8 to 12 hours depending on group size, and is customizable to meet specific organizational and team requirements.
Program Objectives:
• Undertake Talent Authority’s DISC Customer Service and Sales evaluation.
• Gain access to exclusive online resources and a personalized 24-page report.
• Develop self-awareness regarding personal tendencies that could affect service efficiency.
• Learn to identify and cater to various DISC customer profiles and their specific expectations.
• Enhance communication strategies to align with customer needs.
• Understand the profound influence of interpersonal skills in diverse interpersonal contexts.
• Expand upon DISC insights to master six core principles of effective relationship management.
• Prepare for tough conversations with a strategic and methodical approach.
• Discover the value of feedback and master a proven method for delivering both positive and negative feedback.
• Grasp the dual impact of satisfied and dissatisfied customers on a business's success.
• Distinguish between different customer types and harness the potential of sharing customer experiences.
• Apply practical skills for addressing customer dissatisfaction while balancing business goals.
• Engage in real-life simulations to practice and observe the application of acquired skills.
• Devise a strategy for the ongoing application of the new skills learned, fostering accountability, and refining customer service competencies.
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