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Conflict (Click to enlarge image) Mastering Productive Conflict: Transform Challenges into Opportunities

In today's fast-paced business world, individual contributors are expected to handle increased productivity, improve work quality, reduce turnaround times, cut costs, and deliver excellent customer service. These demands can naturally lead to conflict, which many people fear or avoid. However, productive conflict is beneficial, driving new discoveries, innovative breakthroughs, and business developments. Conversely, unproductive conflict can escalate, resulting in poor outcomes and damaged relationships.

Our course equips leaders with the skills to recognize the early signs of destructive conflict and take timely action to de-escalate situations, minimizing damage among team members. Participants will practice key interpersonal skills focused on resolution tactics, preventing conflict from negatively impacting performance, profitability, or productivity. Explore the benefits of productive conflict and learn how to engage in passionate, respectful debates that foster innovation, enhance service, and produce outstanding results.

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