Hewlett Packard Enterprise Relies on MadCap Flare to Deliver 15 Responsive HTML5-Based Help Centers for its Application Delivery Management

Press Release from MadCap Software

La Jolla, CA, USA — March 1, 2017 — MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio, today announced that it has published a new case study on Hewlett Packard Enterprise (NYSE: HPE). Using MadCap Flare for single-source, multi-channel publishing, HPE delivers 15 web Help centers and supporting PDF documentation for its Application Delivery Management (ADM) software products.

The HPE HTML5-based Help centers rely on MadCap Flare’s top navigation and responsive design to provide modern web documentation that automatically adjusts to users’ screens, from desktops to mobile devices. Meanwhile, MadCap Flare’s single-source, multi-channel publishing functionality streamlines the process of publishing PDFs on the Help centers, enabling customers to access information in their format of choice. Visit http://www.madcapsoftware.com/case-study/hewlett-packard-enterprise-uses-madcap-flare.aspx to view the full case study.

Rethinking Documentation as Microsites

Included in HPE’s comprehensive portfolio are its ADM products, which help businesses accelerate the delivery of optimized applications that deliver superior user experiences. Since 2011, the company has relied on MadCap Flare to produce its online Help and PDF documentation. However, in 2015, the HPE information engineering team sought to better support the growing number of customers who wanted cloud-based information available from both their computers and mobile devices.

The new case study from MadCap Software discusses HPE’s migration from MadCap Flare 10 to version 11 to develop 15 online Help centers, which are websites that deliver information on how to effectively use its ADM solutions. These centers are all tied into one main Help center that helps customers to navigate across the individual ones. Additionally, the Help centers provide downloadable PDF files that complement the web-based documentation. Key benefits realized by HPE include:

  • MadCap Flare’s topic-based single-source publishing facilitates content reuse and streamlines delivery of information across 15 web Help centers and supporting PDFs.
  • HTML5-based Help centers created with MadCap Flare feature responsive design and top navigation to provide users a modern, intuitive web experience on their devices of choice.
  • Tables of contents make it easier for users to find and access the information they need, while Flare’s frameless HTML5 output allows for easy incorporation of custom Google search in Help centers.
  • Snippets, conditional tags, and native XML functionality in Flare enable HPE to customize the text and embedded multimedia of different Help centers with minimal effort.
  • MadCap Analyzer analyzes Flare-based content to identify issues and recommend improvements, providing peace of mind before publishing major new releases of the Help system.

HPE Information Engineering Experts Share Their MadCap Experiences

Flare’s top navigation has really helped us to provide a more modern, seamless web experience for users, who love the look and feel of the new online Help and the consistency across the different centers,” said Yvonne Baynash, information engineering manager at HPE. “Thanks to Flare, we’ve been able to achieve our goal of redesigning our Help to better support customers and create a really inviting exploratory experience.” Flare’s responsive design feature is terrific. With a single output, we can deliver a properly proportioned view of our online Help regardless of the user’s device,” said Reuven Fine, information engineering manager at HPE. “Also, the ability to go under the hood and access Flare’s XML code has been very advantageous. It has allowed us to fine-tune formatting and effectively troubleshoot problems.” Flare helped us to create a modern, user-friendly online Help center, without having to build all the features from scratch,” said Penny Yampel, information engineering lead at HPE. “I love the way that we can customize the style of Flare elements, and create a website with our own unique look and feel.”

“For decades, Hewlett Packard Enterprise has been a global leader in empowering organizations to make their IT environments more efficient and productive–driven by a commitment to continuous innovation,” said Anthony Olivier, MadCap founder and CEO. “We are excited by HPE’s success in reimagining its online Help as modern websites using the HTML5-based responsive design, top navigation, and other comprehensive authoring and design functionality of MadCap Flare.”

About Hewlett Packard Enterprise

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure. For more information, visit, www.hpe.com.

About MadCap Software

MadCap Software, Inc. is a trusted resource for the thousands of companies around the globe that rely on its solutions for single-source multi-channel authoring and publishing, multimedia, and translation management. Whether delivering technical, policy, medical, marketing, business, or human resources content, MadCap’s products are used to create corporate intranets, Help systems, policy and procedure manuals, video tutorials, knowledge bases, eBooks, user guides, and more to any format, including high-end print, online, desktop or mobile. MadCap services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in La Jolla, California, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.

PR Contact:
Rebecca Hurst
Kinetic.PR for MadCap Software
[email protected]  

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