Converting 70 million+ images and data to a new ECM system can be a major challenge. Migrations are rife with potential problems: from corrupt data, to content that can’t be extracted, to maintaining data integrity, to storage and indexing differences. Edfinancial Services based in Knoxville, Tenn., one of the nation’s largest student loan servicers, faced converting 20 years of loan data.
“Our core competency is, essentially, customer service,” says Rich Tarantino, a Product Manager in Edfinancial’s eBusiness Solutions IT department, and project manager for the conversion. “We have constant interactions with our customers, and federal requirements for reporting the status of each loan, so we need to stay on the cutting-edge of technology.”
After evaluating several options, Edfinancial chose Integrated Document Technologies, Inc., (IDT) of Itasca, IL and OnBase® ECM by Hyland to replace its previous ECM software, and to replace the proprietary and expensive EMC Centera devices for long-term storage.
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