John Blowers Senior, Operations Director, Public Consulting Group
Partner | 11/11/2019
I have been in HR leadership roles for more than 25 years and have always tried to approach things through the lens of employee engagement and the vital role this plays in both employee and organizational success. During the past several years, I’ve had the pleasure of working with the TalentKeepers team as both a client (with two companies) and a delivery partner. I have a few key observations about what this organization does particularly well.
1. Thought Leadership: I have worked with several engagement “vendors” along the way, but never with an organization who is as immersed. Between developing proven proprietary technology and methodology to having the longest-running annual report on the topic to literally writing the book on engagement and retention, TalentKeepers has been on the forefront of this important work.
2. Partnership: The word “partner” is often thrown around casually, but rarely thoroughly exhibited. During my years using the service, I have had to make several requests for non-standard delivery. The requests were always met with a proactive, ‘let’s figure this out together’ approach. While the solution wasn’t always what I initially thought I needed, it always met my needs and was delivered in a timely and professional manner.
3. Say/Do Ratio: Lots of organizations make promises. TalentKeepers always delivers. When they say something can be done by a certain date, it will be. When they say something costs X, the invoice will be for X. This reliability and predictability relieves the pressure HR practitioners often feel working with a third party.
4. Leadership Training: Getting managers on board with engagement efforts can be tricky. I have experienced TalentKeepers working with all levels of leadership to equip managers to engage their employees. Between the personal and group coaching and the manager toolkit provided, the sustainability of their engagement efforts outlasts other services I have previously used.