Very Good - The survey tool works well and the reports are made easy. The Action Plan feature and suggestions for action planning. The team members are professional and knowledgeable.
Pros: We like the questions and survey link to local Best Places to Work. We also like how the platform performs.
Cons: Turning to AI to help with employee words in responses on surveys. We want to hear employee's words, not AI's interpretation.
Overall experience with Quantum Workplace has checked every box I have looked for in a survey platform. The value that comes along with the lack of a learning curve for the usage make it a tools worth having in your toolbelt.
Pros: User gets their personal report back while management recieves a collective report for overall average statistics of the percentage of individuals who participate. Ease of use for employees, without the need to login. Provides different question types for the ability for employees to manage their answers.
Cons: The ability of viewing the overall participation rate of all individuals the review link has been submitted to is not a negative, but the negative falls in the lack of ability for management to see which individual employees haven’t participated in the survey. The ability to see if they have participated and completed the survey would removes this from the negative.
Overall Quantum is a great product and I see why so many companies use it for internal employee engagement, as it is a pretty robust system and useful in many ways.
Pros: Adding employee info is very simple, the Recognition feature has boosted morale, and the 1-on-1/Employee Review feature helps us keep track of employee productivity throughout the year.
Cons: Creating surveys is not very user friendly. I think renaming some of the settings could people create the survey they want. I find myself either not being able to see any of the survey results or everyone is able to see everyone else's survey results.
My experience has been great as a supervisor. I wished my leaders would use it more consistently. But it is growing!
Pros: Great way to track my goals and my employees goals! I appreciated the support of Quantum Workplace. The analytics are awesome!
Cons: I wished as an organization we started with simple goal setting. So we adapted to using it more consistently.
The entire process was easy, with support available every step of the way. The system itself is extremely helpful—doing much of the work and thinking for you when it comes to action planning. I especially appreciate the ability to download the results in PDFs to share with teams. Overall, it’s a user-friendly tool that truly supports leaders with staying efficient and effective.
Pros: The system is extremely user-friendly and intuitive to navigate.[sensitive content hidden] provided excellent customer service and were always available whenever support was needed. The built-in analytics, including AI features, make it simple for leaders to quickly access insights and manage tasks efficiently.
Cons: No constructive feedback. Everything was customizable (which was an improvement from previous years).
Overall, the experience was superb. Implementation was super easy and straight forward. The assigned Insight Analysts, [sensitive content hidden], and Senior Implementation Specialist, [sensitive content hidden] were great!
Pros: Overall, the system the support, and overall experience is one big pro. I would recommend Quantum to others.
Cons: Not any big cons. There was a slight mishap in the beginning from our sales rep. I felt like he gave us incorrect communication as a way to solidify a sale for him. I didn't like that there didn't seem like any corrective action or additional incentive for us to offset that experience.
Our experience with Quantum Workplace has been generally positive. Transitioning from the platform they acquired, we’ve been able to centralize key HR processes. While there’s a learning curve and some areas could be more intuitive, their support team is responsive, and the platform continues to improve in functionality and ease of use.
Pros: Quantum Workplace offers modular, mobile-friendly tools that support our phased rollout. It’s especially effective for blue-collar roles, enabling managers to own their talent through 1-on-1s, feedback, and goal tracking. Associates can actively manage their development, boosting engagement.
Cons: The platform has a learning curve, particularly with complex modules such as Growth and Goals. Reporting is helpful, but could be more robust to support deeper talent analysis and strategic decision-making.
It has provided us for a clearer picture of what our teams are experiencing, particularly during times of change. And we have leaned on the feedback to steer a few policy shifts that have increased overall morale.
Pros: I like the pulse surveys they are easy to launch and quick to send out and people really react to them. A reporting dashboard enables us to dynamically illustrate trends to our leadership.
Cons: There’s not a lot of flexibility for changes. I often desire to customize questions more to our department, but templates are too restrictive.
Pros: It has a very management friendly vibe, I see how middle managers might enjoy it as it allows them to track and be notified about peoples entries
Cons: It feels the software fills an artificial need, where middle managers feel they must monitor constantly peoples goals and performance especially in roles where those are very hard to quantify.
"My experience with Quantum Workplaces has always been very positive across different companies of size and scope.
Their CS reps are very knowledgeable and easy to reach with any needs."
Pros: "Their integration with ADP is seamless, making management of our global organization very easy from a single source.
The dashboards are all very intuitive, making navigation to the functions I need to access very easy.
Customer success support is top notch."
Cons: I do not have any negatives at this time. Every feature I have used has met or exceeded my expectations.
Great! Wish there was more help with exact feedback from the survey but I think that comes with the upgrade to insights so that is on us for not having but wish we knew before hand.
Pros: Easy to use, only a few weird work arounds but got used to them and the process flows very smoothly.
Cons: A lot of information which is good but overwhelming for the first time. Wish we had more time to slow down and go through the results more.
My overall experience with Quantum Workplace has been positive. It is a user-friendly tool that supports both employees and managers effectively. The platform offers useful features such as customizable surveys, which leadership can leverage to gain valuable insights into employee sentiment.
Pros: Quantum Workplace is highly user-friendly and offers customizable features to effectively engage employees.
Cons: Quantum Workplace is highly user-friendly and offers customizable features to support employee engagement. However, it lacks certain engagement tools found in other platforms—such as a points-based rewards system that allows employees to accumulate and redeem points for recognition or incentives.
Very helpful implementation partners that moved quickly to get our instance set up and running.
Pros: Ease of use currently - very interested to get into the retention radar piece.
Cons: N/A - too early to have any true thoughts/input on this question.
The representatives were very helpful with setting up surveys. The prebuilt surveys are easy to customize and distribute. Again the performance piece was lacking what our organization needed which was something more performance driven.
Pros: It's easy to navigate as an administrative user and as an employee.
Cons: The performance module used KPI or SMART goals. We were looking for a more basic performance review with a development plan.
We have been using this system for years. I find value in uncovering insights from data, identifying trends, and making informed decisions. The comments have an AI feature that turns numbers into narratives that drive impactful change.
Pros: Easy to manage. Lots of information and analytics at my fingertips allowing us to easily find actionable strategies that are meaningful.
Cons: Digging through responses to find meaningful patterns or correlations aren't easy you have to take some time to play around with the filter options.
In general, I have positive interactions with the tool. I think it has the potential to be a one-stop shop, but it needs some tweaking and personalization to our organization to meet the requirements that we have and need to be met.
Pros: I like the individual usability of the tool in keeping goals in front of me and allowing me to accurately record what is happening when.
Cons: I think the administrative features are too limiting. I want to empower my team leaders to have access to manage the administration of their teams on their own, but due to the limitations and visibility of the material, I cannot give it down the organization. Too limiting.
It has been a great experience. The technology is comprehensive and easy to sue and support is great.
Pros: The client support team is outstanding. I love the way I can slide and dice data. The output from our Engagement survey allowed us to create actions plans that are achievable
Cons: That we have to use Feedback instead of Surveys to obtain New Hire Manager data. I wish we could the Survey format and align data between the manager and employee feedback at 1 week, 30/60/90 days 6 & 12 months
Onboarding was really easy from migrating from our previous platform. We have a wonderful CSM who helps bridge the gaps and finds answers for us and a superb insights analyst who provides great best practice and perspective.
Pros: I love the reporting capabilities and pre-created templates for presentations
Cons: Lack of customer service support via phone
Overall, my experience with Quantum was easy and efficient. We have used Quantum for our Engagement Surveys for several years and the benchmark data is extremely helpful.
Pros: The portal is user-friendly and there are great templates for any type of survey. It was also convenient being able to make a copy of a previous year's survey (Engagement Survey) so that we can compare benchmark data year over year.
Cons: Some processes were difficult to remember after not using the portal for some time, such as copying a survey and adding/removing users. However, the help button had great tutorials and I was able to figure out the processes without assistance.
Overall, good. Our results are similiar year over year so they have not changed much.
Pros: I like the way the information is broken down and compiled.
Cons: At times as an administrator, it is tough to navigate.
Very positive!! Would recommend to anyone.
Pros: Quantum Workplace is easy to navigate. I had never used Quantum prior to my current role, and I was able to learn it very quickly. I like the reporting feature as well.
Cons: I don't like that you cannot re-send survey links to individuals who have already received the survey.
My overall experience has been fantastic. We have only been a partner of QW for a short period of time but their product and people have helped us in big ways. My interactions with many of their team members have been so good and they truly are partners in our company's success. They speak our same language (from an HR/Industry perspective) and I don't have to feel like I have to explain basic industry terms before getting substantive direction and recommendations. This environment created such trust in one another as we worked through various survey projects. Overall, I can't recommend their team, and products enough.
Pros: I love all of the capabilities the system has to offer. From the streamlined and easy to use survey setup process to the ongoing support by the Implementation Managers, there is just so much to offer. The fact that it integrates with our HRIS to transmit employee data makes the process to review survey results more efficient.
Cons: I do wish survey questions were numbered. Although a small con it is a con in my opinion. Especially when we work on longer surveys and having to review the question setup process for accuracy, it was difficult at times to keep track of things and where we were in our review process.
Everyone has been wonderful from the start up till now especially the love the chat feature where we can interact with live help desk folks.
Pros: Very easy to use. We are using the Survey, 1:1's and Talent Review options. All have been great products and so helpful to our management team.
Cons: I think you need to add another 20 hours to training for when the new customers actually go to use the product the first few times especially when more than one module is being used.
This is a good platform to track engagement, and is user friendly for managers
Pros: analytics are great and the heat map and innovation to tie the information together and track through life of employement.
Cons: Survey set up is clunky when needing multiple languages -- for smaller survey's there are no translations for stock questions.
I give Quantum Workplace an A. Everyone on our team who uses it is satisfied and happy to have the data we can get through the tools and features.
Pros: Quantum Workplace tools are easy to use and provide valuable data. We've used the engagement survey, feedback, and goals to help improve our culture. The customer service is great and timely. When we have a concern or problem, they help us work it out quickly--it's usually on our end.
Cons: In the survey results, the options for filtering and slicing are robust. That means I have to be careful to do it properly and consistently to ensure accuracy in our data. It would be nice to have a way to save a particular setup to be able to return to it.
I have not used it much but I like how clean it looks and feels at first.
Pros: I like the clean and concise ways of setting up cycles, with the ability to work out new styles of questions on the fly. It's never too many clicks away to an option.
Cons: Some of the routes to get to feedback cycles could be easier to manage.
Overall we have enjoyed using the product and look forward to further improvements.
Pros: The analytics tools! Has made my life easier to be able to slice and dice the date directly in quantum instead of doing so manually.
Cons: The survey configuration could be improved a bit. I don't like that I am not able to edit questions by highlighting/ changing text color or adding bullet points. The logic tool also only allows for one logic rule.
Outstanding. Easy to use, outstanding reporting, tangible action plans for implementing change.
It's ok-ish, bit clunky in some parts but overall I am easy navigating it due to my data background. Not sure how easy it is for any non-data person.
Pros: It's structured and I can find everything with ease. User friendly
Cons: Number of clicks needed to get to the end result. The complexity in which the NPS is constructed with having to select multiple times to get to my end result.
The implementation was successful and the employees absolutely love using it! I enjoying going into Quantum and learning to do more and more. There are so many options and uses for this system!
Pros: The ease of use, the layout and the general appearance of the system.
Cons: I so wish there was a spot to put prior documentation about the employee and a note section available to all of the up-line, not just the person who enters it.
It is easy, extensive to use with so many filter and slice options has made life easy.
The ease of use would be one of the factors
I have used both culture amp and Quantum, I believe quantum gives me edge with its different tools
My experience is good so far, I need to use quantum more and get more responses from my emloyees.
Pros: I like the responsiveness and friendliness of the team at Quantum
Cons: The layout of the website isn't very appealing. It can also be a little confusing.
Good experience, great implementation team, we have been able to phase in different modules so we weren't overwhelmed. Questions are answered quickly and they point us to relevant training to help us learn more. The platform has been easy to use for admin and teams.
Quantum is a very valuable tool and is great way to keep the employees informed of their progress and goals.
Pros: I like the ability to provide recognition from team member to team member
Cons: Running report is not very user friendly
Amazing. Quantum have been such great partners and provide the BEST customer service in the business. Having worked with them for almost 10 years now and product managing several other HR technologies, I can easily say that Quantum's customer service is way above the curve.
Pros: The customer service. The team is always quick to respond when needed and guide their customers through the process seamlessly.
Cons: The limits of our own ADP data are what hold us back.
Pros: I like how it keeps us accountable. It is a common place where our goals are posted, where connection with team lead is tracked, and progress is seen that is then celebrated!
Cons: It can feel too complex at times, there is a lot of features that standard team members do not use, and so they feel overwhelmed. I wish there was a simplified view for those who just need create their goals, and for those not as good with technology.
I have not had any issues with Quantum it has always met expectations.
Pros: the availability to create custom surveys and reporting
Cons: sometimes the layout of a question. The formating of how to answer a question could be better and in a grid like form .
Pros: The implementation and insights teams are great to work with.
Cons: There is a lot of available data which can be overwhelming until you understand it.
Pros: Reporting. AI tools for survey results provide great insights.
Cons: Navigating between filters/slices can be a little tricky at times.
I've been a Quantum Workplace user for many years and it just keeps getting better, always great team members and easy to use platform with helpful insights.
The Quantum team is very responsive and great to work with. I especially love the commitment to always improving the product and experience with excellent system and value added enhancements.
A bit of change with our support team over the years (internal promotions, which is fantastic) but at times resulted in a period of trying to keep track of who the best contact was.
Excellent! When I send a request for help, I typically get a response within two hours.
It took a while to learn what I could and could not do with the survey tool and in the beginning the help I received was a link to an article which I did not like. Later, I learned that I could talk to a human to get the help I needed.
My experience is that employees feel comfortable completing the survey and providing feedback.
I like that Quantum Workplace is known for data security and anonymity. Brand reputation and quality products are important, and I see Quantum as one of those products.
The way surveys are sent and options to resend - regarding optics - can be a bit clunky.
Overall, their client support makes a great platform next level. The analytics are amazing and I discover new features every day because they are consistently making improvements.
From implementation to becoming a long term user I have had an extremely positive experience. Quantum has allowed me to be more valuable to my company, and ensured that our employee voices are heard.
Excellent survey and employee feedback loop. Great for employee life cycle surveys, pulse surveys, and annual engagement surveys. Real quick to start up and use. Great integration with ADP. Can be a bit pushy about using and purchasing their other services.
Quantum has allowed my to view and analyze the results for my employee engagement surveys with ease.
The system is overall is very easy to use. As a supervisor the ability to have dedicated spaces to track 1:1 meetings with your employees is handy. From an organization the area we use to recognize employees is great! It's like a giant team chat where messages, gifs, photos and such can be shared and you can call out a great job to another employee.
My overall experience has been good and allows me to obtain the data I need for my quarterly and annual reporting.
Pretty good. It works better than the previous surveying system we used through our old HRIS.
Our experience with Quantum has always been smooth and easy. Our customer reps have been helpful and their team is easy to communicate with.
it's ok, we used to use paylocity performance module and it was easier for review forms/etc. the recognition function within quantum is good though.
Pro: The ease in which I am able to build thoughtful, strategic surveys.
Con: This is not necessarily a horrible thing, but I do wish the SSO updating/ connections with ADP logins were a little less clunky.
Quantum Workplace has made it easy to not only gather data scientifically, but has also made it simple to see the data and see trends. The experts at Quantum have done a great job presenting and helping when we need to dig in deeper. Quantum Workplace has made our roles in HR easier. Quantum Workplace has made sense, through analytics, what is happening with our workforce.
It's a user-friendly tool that is easy to navigate and present data.
Great Asset in Engagement. The ease of navigating the system. I really enjoy the AI and prompts the system gives for conversation starters, as well as where each team should focus their attention.At times, splicing the data can be challenging as it does not seem easy to do more than 1 filter at a time.
We use Quantum for our annual engagement survey as well as other pulse surveys throughout the year. The features that Quantum offer are incredible and offer us a way to truly understand the needs of our organization, and offer solutions through action planning to meet our colleagues needs.
Valuable tool, great interaction with team members and analysts who really listen to organizational needs.
It has been overall fine. I do wish that there was some training that QuantumWorkplace gave to our evaluators and employees that was embedded into the pricing.
Great Survey Platform.
Great tool to promote employee engagement and development. It lets employees have continuous engagement with their leadership and saves it all onto their profile.The goals section is not very user friendly, it can take a bit to understand how to link with other goals.
I like the new performance reviews feature and the AI summaries there. I like the engagement survey part as well, there's always useful information from there as well.
Working with Quantum has been an exceptional experience. They provide seamless implementation, insightful reporting, and outstanding support. The insights and analytics provided are highly actionable, empowering us to make informed decisions and achieve our goals. Additionally, the Quantum team is incredibly supportive, ensuring every step of the journey is aligned with our objectives. Overall, Quantum has been a reliable partner for driving meaningful outcomes and business success.
We have been with Quantum for several years and really enjoy using it.
Quantum has elevated our culture!
I have had an amazing experience working with Quantum- from demo to launching our first survey to reviewing analytics. They have provided best practices, guidance, support with the product every step of the way. Each person I have worked with has been kind, professional, personable and knowledgeable.
Overall, Quantum has been invaluable in supporting the human side of our organization, helping us—and our team members—thrive. As a small nonprofit, knowing where to start with performance assessment can be challenging, especially given limited tools, resources, and capacity. Quantum makes this process easy, allowing us to build a stronger culture of performance and continuously enhance it with the robust tools they provide.
Great. The support was helpful. They walked me through every step of our first survey. They answer questions quickly.
Our experience has been great. The customer support and functionality of the platform is top notch.
"Working with Quantum Workplace has been an exceptional experience. What I value most is the personalized support from the team. They’ve consistently gone above and beyond to understand our needs, providing timely guidance and solutions that have made a real impact on our engagement survey process.
Their tools are powerful, but it’s the team that truly stands out. They’re proactive, responsive, and genuinely invested in our success. I’m excited to continue working with them on our new hire and exit surveys, knowing we’re in great hands. If you want a partner who cares about your success, I highly recommend Quantum Workplace!"
Quantum reporting has improved to more robust each year, while not becoming too detailed or complex for the front line manager to understand. Their tools are very good at translating vision into strategy and then execution.
I have used Quantum for 8 years at 3 different companies. The experience has been excellent.
We loved using Quantum for our Engagement Survey. Our staff is spread out through the US and ease of use was key to gathering data. Not only were we able to gather a record number of responses, we were also able to identify key high and low factors through reporting to take action on throughout the next year. We are excited to continue using Quantum for our survey in the years to come.
Pros:
-The team Pulse portal is extremely user friendly and functional for the end user (our managers) and for the HR team as admins. There were so many ways to cut the data and provide useful information to our managers and execs without it being a complicated process.
-The goal setting process through Team Pulse is a great feature and it helped us standardize the process for our managers; lots of great resources on the site as well
-Our client services team was very attentive to us, especially as first-time survey clients. We had a lot of questions and last minute changes and our QW team held our hands every step of the way
-The exec debrief and manager training was professional, thorough and tailored perfectly to each audience. It was great to have QW do this part for us.
-Overall we received excellent value for this product and service. Can't wait to do it this year!
Cons:
-Creating the org tree was a painful process and one we were unprepared for. It would have been helpful to have a briefing from QW on what it entails and by when we should get it to you. We've shared this feedback with our QW team.
-It would be helpful to have a change process in place for how to add/change manager access and reporting structure post-survey. We are still trying to figure out the best way to get this info to you efficiently
We converted to Quantum for GoalPost and 1 on 1s last year. I am extremely happy with the product. GoalPost allows employs to track the progress of their Goals throughout the year, making the year end review process much easier. Plus, this puts the goals front and center and employees are reminded of their goals, allowed to update and most importantly provide progress throughout the year. So often goals are forgotten as soon as they are turned in, this system makes employees and managers accountable for goals that are set and need to be met. I also appreciated the expertise at Quantum as I converted over to their system. Customer service truly ROCKS!
We have utilized teh survey for two engagement surveys and have been very pleased. The tool is easy to use and powerful. It is intuitive to what you need and easily presents data at varied levels. The Quantum team behind the scenes do a great job and are timely with information and support.
Analytics are clear, reports are good. Like the ability to customize questions Benchmarking is good.
user friendly and easy
Quantum Workplace does a great job of helping employers create a survey that not only measures typical engagement metrics but custom company metrics as well. The process is very streamlined and the survey is easy for employees to complete. The employer portal to review results is helpful and the recap offered by QW is thorough and helpful.
Team pulse and their other products helps us learn how to better engage our workforce.
Software is user friendly, self explanatory and even a non-techie can run reports and understand the report well enough to present to department staff.
The Team Pulse software was so easy to use for both me and my employees who took the survey. The multiple options of breaking down the results made it easy for me to distinguish specific goals and actions to take within my multiple office environment. He privacy feature is so accurate that even in testing I was not able to see who had accidentally filled out another employees survey. Their customer service was phenomenal with just the right amount of contact and they were always available to assist and accommodate my requests. Overall, my experience with Quantum's Engagement survey has been not only pleasant but everything I had hoped for and more.
The product is so easy to use from setup, to rollout to getting the results on the back end. And, Quantum Workplace is great at providing excellent customer service if you have questions or special requests!
We just finished our second year using the Engagement Survey. The data we gathered is incredible and helped us reach out to our decentralized team like never before. It gave us insights that have allowed us to strengthen our processes and eliminate things that create issues for team member morale. It also allows us to be very transparent as we move our business forward and continue to grow. We have been pleased with the process and look forward to continuing our relationship with Quantum.
This is the 3rd year we have used Quantum's employee satisfaction survey and we added quite a few custom questions. The software is comprehensive and meets most of our needs. The only constructive feedback is around the 4 areas of satisfaction and the face icons and language that is used. These icons show the sad face in a dark color and our staff is very sensitive to that connection since we have a huge focus on diversity. Also, from our staff's perspective, the language used to describe each icon is offensive (e.g. disengaged). So, we have had to customize the icons for all of our PowerPoint slides.
Pros: Visual appeal, accessible, sort options
Cons: Direct reports not in alpha order, shy of action plan reporting summary.
Our company is small, therefore we needed something that could provide us actionable insights to improve our already great company in a cost effective and timely way. Quantumworkplace, delivered in all fronts. We co-developed the survey questions and administer it in 4 different languages, in a very short time. We actually requested proposals from other big consulting firms and they were significantly above in $$$ and delivery time. The software is easy to use, and is the customer responsibility to make the most our of it.
We are very happy with our decision.
The survey system that Quantum offers is outstanding. It helps you work on issues you find in your survey by giving suggestions on what you can do to help improve your scores for the years to come. We had a great experience with Quantum Workplace.
I found the Quantum team very professional and knowledgeable - they helped us design a survey that was right for our objectives and supported us through the survey process, including helping determine some next steps.
This was our 2nd year using Quantum Workplace - Team Pulse to do our employee engagement survey. Quantum is easy to work with and the product is very easy to use. They made some good enhancements to the reporting this year and our manager's are actually entering their commitment plans into the system! Great job - we plan to continue working with QW!
We've been using this tool for two years and have been nothing but impressed! From receiving outstanding support during the design process to just the right level of assistance during the survey launch itself to having access to incredibly useful and insightful reporting tools... we have been empowered by Quantum to truly be owners of our own process and achieve the exact outcome we desire.
We've had a great experience with Quantum's team and with the engagement survey and action planning tools. The team we work with (Kary Wurth, Bill Larson, Dan Harris and Aaron Brown) have been tremendously helpful, responsive and enjoyable to work with. We are moving our department heads into using the Action Planning features on a department level and love that automation. We worked with Kary and Bill on customized questions in both surveys we've done and there was no problem getting that done and they were super helpful consulting with us on what we were really looking for and how to design questions to get at that info. All in all a great experience.
The team at Quantum Workplace is engaged with you throughout the survey cycle. Everything from survey set up to results follow up is taken care of with the utmost professionalism. Any questions I have are answered quickly and completely. I would highly recommend them.
I explored various engagement survey tools and Quantum is by far the best. The reporting capability is awesome. Their customer service can not be beat.
The engagement surveys have given us wonderful information over the years we have used them. The UI is very intuitive for both employees taking the survey, and for leaders to review the results afterward. The results are displayed in wonderful reports and presentations, making them easy to share with little additional effort needed.
Quantum and their team have been a wonderfully effective partner in our efforts to foster, track, and report on engagement here. Their tools have improved each year, and their team has retained their top-notch customer focus.
We have several years of data to compare which makes for a very easy and fluid analysis. The crew at Quantum are extremely friendly and helpful in setting up the survey and follow through. Overall this is a great company to do business with.
Pros -- Intuitive. LOVE the feature that auto produces presentations based on data.
Cons -- Not many! I am not a technically talented person so sometimes have trouble navigating, but I think it is user error.
Pros: Quantum's people and processes, namely Liz and Jarah
The continuous improvements to the software and reporting/dashboards
Friendly Nebraskans who are easy to love.
Quantum has superior service and their data analytics is to die for! I wish I could give them 10 stars on everything.
Quantum is always looking for ways to improve and add features all with the goal of helping us engage our staff. It is always improving and becoming more user-friendly.
Engagement Tool is Top Notch.The Quantum team we work with is responsive and helpful and always willing to jump on a call to discuss any issues or questions we might have.
I like the reporting function. It is very intuitive.
Everything from implementation to go live was great. I feel very supported and am able to get help quickly when I run into problems (which is rare).
Quantum supports the engagement needs of our organization well by bringing insights and new opportunities to enhance our survey program year over year. We feel as if they are a part of our team!
Overall we have enjoyed the QW experience. We have gained a lot of insight from the surveys and the team has been very easy to work with. They provide hands on learning and provide tips to make our survey system as robust as possible.
True partner in our employee engagement strategy.
I have loved the team, their wisdom, their professionalism and willingness to support us in every way. This platform stood out from the other 3 that we also reviewed and we are satisfied.
We first started using Quantum for our annual engagement process. As time went on, Quantum began expanding their platform offerings that aligned with our needs. Every time that I would mention a process we were looking to upgrade, Quantum always always seemed to have a product ready to go or was in the works.
Very positive experience. Great team of people willing to give their time and energy to help you however they can.
Our experience in working with QW has been one of receiving a high-quality product with high-quality service from high-quality people.
Overall, my experience with Quantum has been great. I enjoy learning about new features and ways to use the platform to make processes easier. The survey feature is my favorite and I have become very experienced with it. I like meeting with employees to get their feedback and it helps me to connect with them more frequently. The platform looks nice and is easy to use.
Competitive pricing, engaged and friendly staff, quality platform that can grow with us. This was a good decision for us, given where we are and where we're going.
Overall, our experience with Quantum has been wonderful. Being able to send out surveys that are truly anonymous and create a level of trust for our employees has been crucial. Customer support has been nothing but helpful at any and all given times and I am very grateful for the service provided.
Wonderful people and an amazing sales process. The company has been a delight to work with. They are easy and straightforward. They provide a product that is hard to beat!
The team at Quantum is VERY responsive. We appreciate how they help us use the tool or find solutions that solve our problems.
Quantum is user friendly, and easy to use. If I get hung up Quantum Support or my Customer Success Manager are always quick to respond.
I have loved the team, their wisdom, their professionalism and willingness to support us in every way. This platform stood out from the other 3 that we also reviewed and we are satisfied.
Quantum is easy to set up and the customer service is excellent. Highly knowledgeable and responsive. Overall, this has been an excellent change for us and we're almost two years into it.
Better than Anything I Imagined was Out There. Phenomenal.
Good
Customer service is terrific, functionality is just OK. The people behind your product are amazing! Helpful, patience, resourceful, always ready to help. Some of the functionality seems archaic. (ex: not being able to align the fields on both sides of a 1-on-1 in printout; etc.)
Best Customer Service
Quantum Workplace Is Everything We Need It To Be! Fantastic tool that will shape our strategic planning and achievements going forward.
Happy customer from day one! Until launching our most recent engagement survey, I was unaware of gaps and areas of needed improvement we were overlooking every day. Quantum survey helped us to see the areas where we needed to provide the most attention.
Overall, QW is a great tool for surveys and recognition. I really like the ability to download annual engagement survey results in a power point presentation. With a few clicks you have a deck ready to go as a good starting point. I wish Quantum's functionality with survey action planning was richer. It is rather basic and doesn't seem to help drive leader support with the next steps on taking action on survey items. Also would like richer report around the comments received in an annual survey.
The customer success team is amazing.
Great Survey Tool. Quantum Workplace has been an essential tool for gathering feedback on Training events, employee engagement, company culture, and so much more. The survey flexibility makes creating surveys a breeze. Question scales can be a little confusing and take some time to get familiar with.
Getting open and honest feedback on your leadership behaviors is a critical step to personal and professional growth; this is why Nutrien has a long-standing relationship with TalentKeepers. The TalentKeepers team has made this process very easy for us. They are extremely flexible in approaching this process across all of the different locations we operate. I would recommend their services to anyone looking to enhance their leadership competencies in their business.
Our partnership with TalentKeepers helped CAPITAL transition our focus from “getting it done” to a more balanced approach of “how to get it done well with employee engagement.” Our management team has embraced the importance of coaching and engaging employees. Employee development, career growth, and our employee value proposition are now regular discussion topics, and we recognize them as integral to our corporate objectives. Thank you for helping us on this journey!
We have worked with TalentKeepers for the past three years as the partner for our employee engagement initiative. We have integrated their Leadership Training Modules into our training platform. The content covers all of the topics necessary for helping leaders expand their competencies and create a more engaging environment for employees. We have found the training content to be beneficial to use with our own leaders and have experienced positive improvements in our leader’s engagement scores year over year as a result of implementing the programs. Our leaders also appreciate that they we are investing in them in this way.
I have been in HR leadership roles for more than 25 years and have always tried to approach things through the lens of employee engagement and the vital role this plays in both employee and organizational success. During the past several years, I’ve had the pleasure of working with the TalentKeepers team as both a client (with two companies) and a delivery partner. I have a few key observations about what this organization does particularly well.
1. Thought Leadership: I have worked with several engagement “vendors” along the way, but never with an organization who is as immersed. Between developing proven proprietary technology and methodology to having the longest-running annual report on the topic to literally writing the book on engagement and retention, TalentKeepers has been on the forefront of this important work.
2. Partnership: The word “partner” is often thrown around casually, but rarely thoroughly exhibited. During my years using the service, I have had to make several requests for non-standard delivery. The requests were always met with a proactive, ‘let’s figure this out together’ approach. While the solution wasn’t always what I initially thought I needed, it always met my needs and was delivered in a timely and professional manner.
3. Say/Do Ratio: Lots of organizations make promises. TalentKeepers always delivers. When they say something can be done by a certain date, it will be. When they say something costs X, the invoice will be for X. This reliability and predictability relieves the pressure HR practitioners often feel working with a third party.
4. Leadership Training: Getting managers on board with engagement efforts can be tricky. I have experienced TalentKeepers working with all levels of leadership to equip managers to engage their employees. Between the personal and group coaching and the manager toolkit provided, the sustainability of their engagement efforts outlasts other services I have previously used.
5. Professionalism
TalentKeepers was a great employee engagement survey partner. I engaged their services in 2018 and, with our complex branch structure, we had some challenges rolling up the data. The team was responsive and patient. I highly recommend Talentkeepers and would use them again for my next engagement survey.
I had my eye on TalentKeepers as an employee engagement survey solution for some time. When I moved to my new organization, I had the good fortune to be able to seek out a new survey provider and, of course, I contacted TalentKeepers. So glad I did! The team did an outstanding job of preparing us for the survey implementation. This included everything from understanding how the survey works to conducting an overview for our executive team to understand the results. The reports are straightforward and easy to understand. The online action planning dashboard and best practice engagement tips make it easy to focus on how to best engage teams around survey results. I highly recommend TalentKeepers for your employee engagement solution partner!
We have worked with TalentKeepers for the past 4 years to help improve our agents’ engagement and retention. Their team of experts have helped us to learn valuable information about what our agents want from us and have provided our leaders with great training to help them to continue to meet their teams goals. If you want to improve engagement and retention within your organization, give them a call.
Talentkeepers isn't just one of our vendors, they're an important business partner. We've worked with Talentkeepers for over three years on our employee engagement and retention strategies. Their team of experts possess a wealth of knowledge, in addition to being very responsive. We look forward to continuing our partnership with them.
Our organization has worked with Talentkeepers for the last five years and they have been a great asset in our quest to increase employee engagement. e are in a heavy industrial business and they have done a great job tailoring their tools and presentation of results to fit our workforce. This has been great way to focus on specific objectives to increase workforce engagement and we are seeing the results!
Customer-focused, responsive, knowledgeable, forward-thinking, and solution-oriented are just a few adjectives I use to describe TalentKeepers. We have partnered with TalentKeepers for over 10 years for the administration of our employee-engagement surveys. They go above and beyond to ensure an excellent customer service. The administration of the employee surveys is consistently smooth and they are always willing to modify or customize survey statements for us if needed. Their analysis of data and reporting is top-notch. Executive leaders receive detailed analytics and information on survey results, trends, and benchmark comparisons. Reports also include the analysis of survey key metrics that correlate with the operations performance metrics – all in an effort to drive action plans and goal setting. Many of our leaders have reported that TalentKeepers analytics and the ease of reading and interpreting their reports are the best they’ve seen. They are committed to helping companies improve employee engagement and they do so in a very authentic and supportive way. I encourage any company who has the key initiative of enhancing employee engagement to contact TalentKeepers. You’ll be very pleased with the results that they will help you accomplish.
TalentKeepers’ employee engagement methodology and their knowledge of talent development, organizational change, business outcomes, and of the Healthcare industry have been cornerstones for starting to realize our goal of being a great place to work. We have leaned on their expertise in survey design, deployment and analysis for several years. Based on our partnership, we have seen our leaders embrace employee feedback and keep engagement as a priority throughout the year.
We have worked with TalentKeepers consistently for the past 10 years. Through their engagement tools and expertise, we have been able to track and improve employee engagement in our Fortune 500 company, increasing business results.
The staff at TalentKeepers is extremely knowledgeable and willing to customize solutions based on our unique business needs.
Give TalentKeepers a call if you are serious about improving employee engagement and they will partner with you to make it happen!
We have partnered with TalentKeepers for our employee engagement survey every 6 months, and additional leadership development programs for all of our leaders in the organization. TalentKeepers is a true partner with your business. Much, much more than just a survey provider. Their expertise and guidance has been invaluable with the interpreting and steps after each survey. They are highly organized and are with you each step of the process - excellent project managers. And they are a wealth of knowledge not only in the survey product but more importantly in the soft skills side for supervisors in how to acknowledge the feedback from employees and work on action plans, always available for any questions or additional consultation. Our employees have been very excited about the overall program. They provide many tools to support the process for the supervisors and managers. Their training programs are excellent - our supervisors and managers have found them extremely valuable. Lastly, their service is very personalized. You will not feel like a small fish in a big pond, as is sometimes the case with other companies. I would not hesitate to recommend partnering with TalentKeepers!
TalentKeepers is truly a partner in our engagement and retention strategic initiatives. They engage in strategic discussions, problem-solving and celebration of success. They listen to your needs and provide solutions when appropriate. They have outstanding customer service and follow-through. I am glad our College choose to work with TalentKeepers 2 years ago and I look forward to a continued partnership.
