Weight Bumping. I am a government employee and my employer moved my family from New York to California through ARC. My employer paid for the move, but they were so brazenly defrauded that I feel I must share my experience. I very carefully weighed our shipment before and after the move and came up with 4558 lbs and 4680 lbs. The second weighing was at a certified public scale with witnesses and the process was fully documented and photographic and video evidence was taken.. ARC's mover claimed the shipment was 5740 lbs. They billed by the lb and the bumped weight amount to an extra charge $900. My guess is that their driver loaded dead weight onto the truck before heading to the weigh station. Feel free to contact me if you would like the details on our experience.
Customer | 3/24/2017
I have used ARC Relocation as our relocation vendor at my current employer and my previous employer. Their customer service, staff, experience and capability are all second to none! Their technology is user friendly and provides us with the reporting and data we need. I HIGHLY recommend ARC to all of my HR colleagues!
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