Because the plan termination process is confusing and often upsetting to participants, it is critical that your administrator accurately answer questions and respond to requests in a timely manner. SBA’s high-touch service center and outsourcing operation provides these services. Our call center representatives are trained benefits professionals, many with over 15 years in benefits consulting and administration. They know your plan and the details around the termination and are able to address most questions on the initial call.
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