SHRM_TLB_1.4.19

Administrative Vendor Implementation Support

Available from Strategic Benefits Advisors

SBA provides benefits expertise and personnel to help you handle the workload caused by plan changes and conversions, high-volume periods and special plan events. Our support can be provided on-site or at a distance. We make sure your projects come in on time and within budget.

We have assisted scores of large plan sponsors with the implementation of new benefits administration vendors, including the re-engineering of internal processes with the intent to streamline the benefits administration operation and include best practices.

Below are examples of the types of tasks we undertake on behalf of our clients.

— Discovery and Requirements Review
— Data Conversion (including data cleanup, if necessary)
— Test Plan Development and Testing
— Process Engineering and Re-engineering
— Reporting
— Carrier Interface Specifications and Coordination
— Analysis and Revision of Communication Materials
— Overall Project Management
— Issues Log Management and Resolution
— Critical Problem Resolution
— Management of any “Day 2” Items
— Initial Annual Processing
— Initial Annual Enrollment Support (new plan setup, changes to processes, etc.)
— Change order negotiation
— Call center specifications, knowledge base review and testing
— Vendor management (for old and new vendors)

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