Conflict Resolution Training for Leaders, Managers, and Teams

Conflict Resolution Training for Leaders, Managers, and Teams

Conflict Resolution Training from Diversity Builder teaches leaders, HR teams, and employees how to identify, de-escalate, and resolve workplace disputes. Sessions apply the Thomas-Kilmann conflict model, Friedrich Glasl's nine-stage escalation framework, and emotional intelligence communication methods.

Your session opens with a conflict-style self-assessment. Participants then work through realistic scenarios drawn from your industry, so the skills transfer to real conversations the next day.

What your team learns:
Name the root cause behind a dispute instead of reacting to the symptom
Separate direct communication from confrontational communication
Recognize the five stages of conflict before escalation reaches HR
Choose between avoiding, competing, accommodating, compromising, and collaborating
Lead difficult conversations with empathy, active listening, and clear follow-up

Formats: live webinar up to 25 learners, onsite workshop, one-on-one coaching, and self-paced online. Length runs from a two-hour webinar to a full-day intensive or a multi-session leadership track. Every participant earns a certificate from Diversity Builder, Inc.

Facilitator brings 23 years of corporate training across healthcare, government, legal, and technology teams.

Workplace conflict costs US employers an estimated $359 billion a year, per CPP Global. Request a quote and cut your share of it.