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Each year Touro sets a theme that determines the goal and focus, and his team creates a plan to support it. In 2020, the theme was 'The Year of Experience,' encompassing patients, employees, and physicians. Manny recognizes that each member of the Touro team needs to be recognized, and doing so will engage them in driving change. Optimal patient experience is a culmination of the total employee engagement that only comes by focusing on the experience of both employees and physicians.