Put the tools of the professional mediator into the hands
of any employee who is responsible for the cooperative
work of others.
Organizational leaders can quickly learn Managerial
Mediation to negotiate productive work relationships and
find solutions to business problems caused by conflict –
even when none were thought possible.
* Consequences of conflict
* Types of conflict
* When managerial mediation works, and when it
*Preliminary meetings with employees
* Managing the context
* The three tasks of the manager-as-mediator
* Contracting for agreement