Manager As Mediator

Manager As Mediator

Put the tools of the professional mediator into the hands
of any employee who is responsible for the cooperative
work of others.
Organizational leaders can quickly learn Managerial
Mediation to negotiate productive work relationships and
find solutions to business problems caused by conflict –
even when none were thought possible.
Topics Covered:
*The manager-as-mediator
* Consequences of conflict
* Types of conflict
* When managerial mediation works, and when it
won’t
*Preliminary meetings with employees
* Managing the context
* The three tasks of the manager-as-mediator
* Contracting for agreement