Dealing with Difficult People: 25 Tips to Stay in Control
Available from Velociteach
Have you ever dealt with a difficult person personally or perhaps professionally? How effective you are at dealing with difficult people has a direct impact on how successful you become and can affect your job advancement, your relationships, and your overall confidence. This course defines 25 actions that you can employ to stay in control. By demonstrating self-control, you are better prepared for dealing with almost any situation and any individual.