6/21/21-BottomLeaderboard- SHRM

Conversation Analytics

Available from Listenforce

Conversation Analytics records, transcribes, and analyzes your calls in real-time to give you rapid insight into what’s happening during your calls. Using pre-built, sophisticated speech recognition technology and call indicator analysis, the software accurately measures conversions, lead quality, and your team’s phone skills.

Analyzes keywords and phrases
Detects conversation tone and tempo
Evaluates caller sentiment

Conversation Analytics is then used to evaluate Agent Performance. Measure your sales and customer service agents’ phone skills to recognize stand-out service and provide performance improvement recommendations.

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