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Unfortunately, as administrative support professionals, we bear the brunt of rude, disrespectful behavior in office environments from time to time. Most times it is intentional, but there are occasions when the offender doesn’t realize they are coming across that way. In either case, we have to be prepared to respond in a way that is professional and courteous, even though the behavior we have been subjected to is far from that. We do this because not only are we representing ourselves, but we are representing the individual(s) we support.