Emotional Intelligence

Publisher: American Society of Administrative Professionals

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Emotional Intelligence

Emotional intelligence (EI) came to the professional development forefront in the 1990s as a skill to embrace in the workplace. Having emotional intelligence means that we are aware that emotions strongly influence our behavior and as a result, can either have a positive or a negative impact on others. This is especially critical when we are under pressure to meet deadlines and are juggling multiple tasks at once.