Emotional Intelligence

Publisher: American Society of Administrative Professionals

Access this content

Your content has been opened.

Please verify you are a human before downloading this content.

Emotional Intelligence has been emailed to . Entered the wrong email?

Don't see the content in your inbox?
Make sure to check your spam and other messages folders.

Can't get to your email right now?

To complete your registration and access this content, enter the sign-in code sent to your email.

Please enter a valid verification code.

Code sent to:

Also, remember to check in your spam, promotions, and other folders.


Register to access this content


By accessing content on the SHRM Human Resource Vendor Directory you agree to our Terms of Service and Privacy Policy; and, you acknowledge that your information may be shared with the content publisher.

Emotional Intelligence

Emotional intelligence (EI) came to the professional development forefront in the 1990s as a skill to embrace in the workplace. Having emotional intelligence means that we are aware that emotions strongly influence our behavior and as a result, can either have a positive or a negative impact on others. This is especially critical when we are under pressure to meet deadlines and are juggling multiple tasks at once.