Case Management

Case Management

Structured, Auditable Case Records

Manage routing, structured investigations, and outcomes through standardized workflows across teams and locations. FaceUp creates a complete record of actions and decisions so organizations can demonstrate fair handling and due process.

We deliver efficient case management for compliance with structured, auditable case records and standardized workflows that move your cases from intake to closure across teams and locations. Our centralized workspace gives your case managers secure triage, automatic routing by category, entity, or region, granular access permissions to separate HR, Compliance, Legal, and Audit, and optional notifications via email, Microsoft Teams, or Slack. We streamline your intake and collaboration with role assignments, internal notes, clarification requests, and two-way anonymous follow-up, plus Redaction Mode to safely share with boards, committees, or external stakeholders. Our investigation workspace supports a private investigation plan, evidence management, timeline tracking, and an audit-ready final report—backed by a complete, time-stamped audit trail for legal defensibility. We enable multi-entity oversight and self-service configuration of forms, categories, workflows, disclaimers, routing rules, exceptions, and escalation paths, and we integrate with 8,000+ apps so your organization can operate consistently at scale.