YMCA Case Study

The YMCA of Greater Rochester, long focused on community health, turned that same focus inward by examining how easily employees and their families could access care. Leadership recognized that access, not just coverage, was a growing challenge.

Like many employers, the YMCA faced rising healthcare costs alongside a workforce with varied schedules and locations. Traditional care options often required long waits or inconvenient visits, leading employees to delay care. For an organization operating across multiple sites, those access barriers increasingly became operational challenges.

To reduce friction, the YMCA adopted EZaccessMD’s mobile urgent care model, built around speed, convenience, and real-world usability. Employees could initiate care by phone, with in-home diagnostic services provided when clinically appropriate, creating an access point employees would actually use.

Over a three-year period, YMCA Employee Benefits observed a notable decline in traditional urgent care claims within the Rochester YMCA population. During that same time, the YMCA reported a reduction in total health plan costs, based on the data shared with the organization.