Let's face it, most of us don't have the tools to resolve conflict (whether at work or at home) in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Confronting Workplace Conflict™ is a new micro-learning program packed with conflict resolution tips and tools - especially for managers and leaders.
Confronting Workplace Conflict™ presents four proven strategies that will help managers break old and negative response habits.
Managers/supervisors will learn to:
Take a Moment
Identify a Positive Response
Manage Your Emotions
Envision a Successful Outcome