In today’s workplace, conflicts arise constantly, and the inability to come to a resolution can have devastating results and often leads to violence in the workplace. Proactive communication is the key to resolving and preventing these adversities, and in a diverse work force the ability to resolve conflict in a timely and effective manner to prevent escalation is important.
Our online, self-paced 60-minute course for individual learning defines, Identifies and provides understanding on the topic of Conflict Resolution:
- Effective vs. Ineffective ways of resolving conflict
- What barriers exist in resolving conflict?
- The origin of conflict and what triggers a conflict
- Developing new ways of resolving conflict by implementing the 8 step program
- Quizzes & final test
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