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Self-Service Kiosks and Human Resources The rapid rate at which Human Resource departments are evolving is forcing a paradigm shift in HR professionals who have often assumed the roles of compliance managers, benefits administrators, paperwork processors, policy and procedure educators and recruiters. The changes to the Human Resource job functions are because of a move away from traditional processes that HR formerly had to handle and a move toward empowering employees with self-service solutions for their HR needs. Employee Self-Service (ESS) is the cornerstone of a smart, forward-thinking Human Resource strategy and it must begin today to ensure your department remains relevant.