Bchex is always helpful. Everyone is very professional.
I receive good service, however there is no information up front. You have to get a ticket set up and receive a call back. Sometimes I need an answer right away.
We have been partnering with Bchex for a number of years now and are so pleased with the service we receive. The background checks are thorough and timely. The communication throughout the entire process is excellent with both the individual completing the background check as well as our team. Thank you Bchex, we appreciate all you do!
I am new to the role in HR and the program is very easy to use.
We have been using Bchex for several years. They have a great turnaround time and have found them to be very helpful with any questions we might have.
On behalf of the Capital Guardian Youth Challenge Academy, we have been using Bchex for the past five years for our volunteer background checks, and the experience has been outstanding. Ms. Drake has been an incredible liaison, providing exceptional support every step of the way. She and her team are always professional, patient and quick to assist whenever we need help. The background screening process is simple and efficient for our volunteers, and it has helped us consistently meet all our program's requirements. We truly appreciate the excellent service and look forward to continuing our partnership. THANK YOU!!
Our department has been a BIB/Bchex customer since 2014 and we have been pleased with the service, the service team, and our experiences.
We use the Bchex system daily. I find it very user friendly. Customer Service is very prompt in handling any issues.
We have loved working with Bchex! They always respond right away if we have issues. Of course the issues are never with Bchex themselves.
I've worked with several background check services over the years but Bchex is the only one I trust!
I am new to our school district and have found Bchex to be very user friendly. We often get responses the same day within hours which is super helpful!
We are in our second year of utilizing Bchex for background checks and have found their services to be extremely thorough, convenient and user-friendly. Their customer support is prompt in responding with any issues.
System is easy to use and turnaround has been as quick as one can expect.
Bchex has been excellent to work with. The implementation process was quick and seamless, and the team was professional, responsive, and friendly throughout. The training session was concise yet informative, making it easy to get started. I haven't had the chance to use the system yet, but it seems user-friendly and appears to be straightforward to navigate and manage.
Bchex has been a tremendous improvement to our hiring process. Since switching, our average background check turnaround time has dropped to just 1.9 hours, compared to approximately 72 hours with our previous provider. That speed has made a significant difference in getting candidates through the hiring process quickly. Another feature we really appreciate is the automatic annual volunteer recheck emails, which have streamlined our compliance process and eliminated the need to manually track and remind volunteers about renewals. The platform is easy to use, the turnaround times are exceptional, and the automation features save me valuable time. I would highly recommend Bchex to any organization looking for a faster, more efficient background check solution.
Working with you all is great. You have great response times and are always working to improve your systems.
We have used Bchex for over three years now and we feel like this has really tightened up our background check practices at our school district. This has been a very easy way to keep track of volunteers and make sure we have the proper documentation on hand for them to work in our buildings. I really appreciate the responsiveness of the Bchex team also when submitting service calls, they typically have resolutions within 24 hours which is very much appreciated.
Great experience with this company. Everything is fast and easy, and the site is very user friendly
Quick Background Check turnaround.
As busy HR folks, we always need vendors and processes that do not add friction to our lives. Bchex has been very easy to work with from the beginning and at a year-plus in, I still recommend them. Any time there has been a hiccup, they quickly address and resolve it.
For eight years, Bchex has consistently delivered exceptional service, reliable results, and the best customer support we've ever experienced making them a trusted partner for our business.
Great service. Results comes on a timely manner.
I appreciate that this is an easy process and it doesn't take a long time to get the background check completed.
It is easy to learn especially since I’m new to the job.
Fast and mostly user friendly. We quickly receive results.
Quick information and service.
It has gotten a lot better. Results are coming back faster.
My ticket was responded to quickly and the issue was resolved with ease. Great customer service!
Awesome people doing great work every day. I love their client services department!
The Bchex background package we use provides a very comprehensive check of all incoming applicants and volunteers. The pricing is fair for the product offered.
We started working with you guys in September 2024 due to one of our clients requiring. Through that time, I've been very pleased with how things are going. Turnaround times are great and the system is very user-friendly.
The school district switched to BChex a little over a year ago. The response time for results has been super speedy! Customer service has also been fantastic. Every concern or question has been addressed with professionalism. The CEO of the company sent an email when we became a client of BChex stating he had an open door policy and reach out if we needed anything. That statement was proven true and greatly appreciated!
Chex365 has provided Buncombe County Schools with peace of mind during the hiring process. The system is easy to use, integrates with our applicant tracking system and helps ensure we are making timely, informed employment decisions while maintaining a safe environment for our students and staff.
It has been great working with the team at Bchex. They respond very quickly to emails, and are always open to hearing new ways to improve their product. I would definitely recommend Bchex!
Camp HBCYouth needed a partner that could deliver quickly while also ensuring accuracy and reliability. From our initial inquiry about their services through implementation, the experience has been exceptional. Their responsiveness, efficiency, and ability to execute effectively have truly exceeded expectations.
Bchex has provided us a cost effective way to clear our volunteers that are coming into our schools. It is self pay, with a small fee that provides background information that is critical when allowing people access to our students.
I love everything about BChex! The system is so easy to navigate and the I always get quick responses! I am so grateful we took the steps to partner with BChex and so grateful for the work that they do!
My background check was so quick and easy it didn't take under one day, instead of a week or two. Outstanding, thank you. I will refer anyone to this company.
Out of nowhere I began having trouble to reapply. I've done it for years but this year was different. After struggling with issues, I reached out for help and had my issue resolved in a matter of days. Very quickly and efficiently. Thank you.
Very good experience with this particular Business. Had an issue talking with someone and the issue was resolved without any hesitation. Thank you.
Literally baffled at how this company could have any less than 5 full stars. I have used BIB exclusively for our background checks since 2018 and we run approximately 2 dozen per year. It is very straightforward to submit the data and the majority of the reports are back within 24 hours. To address some of the other comments with lower ratings: Slow turnaround time - If you have someone who has lived in multiple different states, that can increase turnaround time. That is not a reflection of BIB not working efficiently. Monthly fee - I had switched to BIB prior to the merge with AEGIS and I can say that the quality and timeliness of the reports has not been negatively impacted. This is actually one of the very few vendors I have that I'm completely satisfied with. Yes, the merge with AEGIS added a small monthly fee, but it is worth it for the quality and reliable service that we receive.
Requested information from them and the turnaround time was exceptional!
This company focuses highly on providing exceptional customer service, and streamlining your experience in the simplest, most convenient way possible!
Very good service, nice people. I received quick and easy service, thank you.
Bchex did my background check when I applied for a job at a local school system. Excellent from start to finish.
Bchex is a great company to work with! Highly recommend!
They have really good customer service.
Fast turnaround with great customer service!
Quick, efficient, and has a sharp staff. Great company to work with!
Great company, expert attention to detail, fast and courteous service.
Great reputation in the industry and staffed with the highest caliber of talent!
Good service and great customer service!
You've taken a lot of the guesswork out of reading a background screen. Blue folders are all green, no hit files. Yellow folders need review and red are hits that need my attention. You also (most of the time) have great customer service when a problem arises. Chat sometimes no one seems to be monitoring but I know I can always call.
The new log in screen is clunky and difficult to understand. I do like the reports and quick turnaround.
