Purdys Chocolatier Achieves 100% Review Completion and 7% Sales Uplift with Engagedly

We partnered with Purdys Chocolatier, a Canadian family owned premium chocolate company with more than 80 retail stores, to modernize performance management and strengthen alignment across its Support Office and retail teams. Before working with us, Purdys relied on manual review processes and lacked a structured approach to goal setting, quarterly check ins, and 360 feedback, making it difficult to connect employee contributions with company priorities. Our Performance, Goals, Check Ins, 360 Feedback, and Learning modules helped Purdys cascade goals from executives to departments, managers, stores, and individuals while giving leaders real time visibility into performance and engagement. With a phased rollout, training, and support from our Client Success team, Purdys achieved 100% completion for annual reviews and quarterly check ins, increased retail manager participation in 360 feedback to 70%, and maintained eNPS scores above 40. During the first year of implementation, performance across channels rose approximately 7% against target. Today, Purdys benefits from clearer goals, more consistent feedback, stronger accountability, and a scalable foundation for employee growth and future talent initiatives.