The Mental Health Crisis: A White Paper on the Importance of Investing in a Quality EAP

Content Summary

At ESI EAP, our superior counseling model places a heavy emphasis on the human factor and personal connections. We hire counselors with Master and PhD-level degrees and years of clinical experience. All incoming calls from employees and their family members are
answered directly by these counselors. This is not the industry standard. In other EAPs,
phones are generally handled by operators who do not have a clinical degree rather than by
counseling professionals. That saves money, but the results are just not the same.

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