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Several years ago, our ESI clinical staff recognized a fundamental need to increase the breadth of services our clinicians were providing our Members. Our counselors were delivering impressive results with the highest level of satisfaction of any other EAP. Members who availed themselves of counseling services reported over 98% satisfaction with their experience. But it became apparent to us that there was a whole segment of the employee population whose needs were not fully addressed and who weren’t getting the depth of the assistance that they needed.