On-Call Organizational Ombudsman
Available from Resologics
Resologics provides a highly-skilled conflict manager (Ombudsperson) built in as part of the team. The "Ombuds" regularly meets with, and is always on-call for, the team. Per the International Ombudsman Association (IOA) standards, this Ombudsperson is independent, impartial, holds all communications as confidential and "off the record," and always functions as an informal conflict manager with no decision-making power.
The primary roles of the Ombudsperson are (1) to work with individuals and teams in an organization to explore and assist them in determining options to help resolve conflicts, problematic issues or concerns; and (2) to bring systemic concerns to the attention of the organization for resolution.
The Ombudsperson works both on-site at your facility and/or off-site at Resologics offices depending on the need. Phone, Video and other non-recorded ways of communicating are all employed to keep an open relationship between the entire team and the Ombudsperson.
Other terms that may be familiar are: contract Ombudsman; conflict advisor; organizational Ombudsman or Ombudsperson.