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To operate in the era of digital disruption, leaders must adopt a listening culture. Engagement is the key to high performance, but approximately 70% of employees are disengaged, and 17.2% are actively disengaged. This causes over $450 billion in the U.S. alone in lost productivity. -Resilience translates into performance with two fundamental building blocks: inclusion and transparency. -Explore 5 key indicators that signal the transition towards a high-performance culture. These indicators are Accountability, Trust, Engagement, Agility, and Better Decision Making.