I had an issue with a few potential employees starting the I9 process and then did not actually starting work. I had no idea how to delete them out of the system. I put a ticket in and I9 Intelligence resolved the issue that same day. Outstanding service.
Patricia and Lisa have been very helpful during the process. It has been a bit confusing at first however, with the help of them it made it much easier to understand and get through. The response time was really quick and informative. Much thanks to those of you on the other end working hard to make our job easier. You are appreciated.
Lisa is always professional, kind and very knowledgeable about the I-9 process and the system. I have needed her assistance at least three times since switching to the new I-9 platform and she is a wonderful professional. Lisa has been invaluable to me in the transition to the I-9 system (which has been very employee friendly and well designed - just a learning curve.
I have received great help and assistance from Lisa Damian! She has been extremely helpful and always very prompt in her responses.
I was a bit confusing at first. But it made sense pretty quickly after the initial shock of changes.
I really enjoy working with Lisa at i9 Intelligence. In response to my ticket Lisa not only walked me through my error, but she also suggested and set up training that would make our process more streamlined. The combination and proffesional and friendly, that's a joy to partner with.
Lisa Damian has always been phenomenal in not only her expertise but also customer service, friendliness and professionalism. She is always quick to respond too. Very helpful.
I cannot say enough about the team with I-9 intelligence. They are super supportive and responsive to any need you may have as a client. They all go above and beyond in the support area. A special thanks to Alley, Patricia and Lisa. We have been a client for years and value the partnership.
I am new at the I-9 Intelligence process and when I have reached out to Lisa Damian for assistance, she has been prompt in responses and she has given me step-by-step instructions.
I recently contacted I‑9 Intelligence to obtain an E‑Verify account for one of our entities, and Lisa Damian responded promptly to my request. She was extremely efficient, and we were able to secure the E‑Verify account in no time. Overall, it was an excellent customer service experience.
I received a call within minutes from Lisa after putting in a support ticket. She walked me through the concern I had and helped me fix my error. She was very helpful and able to give me directions to take care of the mistake on my own next time. I was very appreciative of her assistance.
I needed assistance with changing the spelling of a signature. I was reach out to within an hour and given a plan and updates throughout the process. Customer Service is above and beyond. Thank you.
Both Lisa and Patricia helped me get through my first mistake on the forms- They were both extremely responsive and helpful!
Had a great experience! Everyone is always patient and willing to assist!
Ian helped me right away with no problems! Thank you Ian!
Lisa and Patricia were quick to communicate effectively and in a courteous manner. I thoroughly appreciate their prompt help.
We have used I9 Intelligence since I started working at Sea Island five years ago. I find it to be user friendly. Customer Support is very timely and helpful. I highly recommend.
Lisa and Patricia were awesome helping me with finding MY error👍 .
My experience was excellent. I am a new manager at this clinic and had no idea how to access the I9 intelligence for my location.
Lisa very promptly got back to me when I submitted a ticket through your site and even though she couldn't get me access she got me in touch with the person who could.
I am now in the program and am able to update our personnel files
Thank you again for all of your help!
Great customer service, answered all my questions in a timely manner.
Great customer service, answered all my questions in a timely manner.
Super customer support and software for a complicated subject: I-9s! Awesome customer support. Their software works really well but the biggest advantage is knowing that I can just call them whenever I have a compliance question and I know they will help me out.
i9 Intelligence are great to work with. They're truly knowledgable out I-9 compliance and have built a software to some of the biggest problems facing businesses.
I HAD A PROBLEM LOGGING IN. THE PERSON I WAS TALKING TO WAS VERY HELPFUL IN FIXING MY ISSUE. SHE WAS VERY QUCK IN GETTING BACK WITH ME.AWESOME JOB!!!
Overall, our experience has been great! The entire team is amazing - our team appreciates the customer service and friendly guidance on every call.
"Reasonable cost, easy to use, great customer service. A win-win for our needs!"
We have worked with the core team at I9 Intelligence for almost two decades. They have provided a compliant, stable system, and notable response time in an era when non-compliant systems and a lack of knowledgeable customer service became all too common. They are a consistent, reliable business partner.
With so many systems available now-a-days, it's getting harder to find a system that is actually compliant with federal regulations. I've been using the Lookout Services I-9 system since 2006 to audit I-9s, as well as assist clients with maintaining a compliant I-9 and audit trail. I've also gotten the opportunity to work with other services and still prefer Lookout Services, for easy of use and for putting I-9 compliance first.
We transitioned to Lookout/i9 Intelligence after our previous provider was acquired by Equifax, and the experience has been exceptional. Their customer service and technical support are top-notch—every question or issue has been resolved promptly and effectively. The software itself is incredibly user-friendly, making it easy to stay compliant with I-9 and E-Verify regulations. I highly recommend their platform.
The support team is responsive and knowledgeable, always ready to help with any questions or setup needs. With i9 Intelligence, we’ve gained a peace of mind knowing we’re consistently meeting compliance standards. Highly recommend it for businesses looking to simplify their I-9 compliance!
i9 Intelligence gets it right every time! World-class customer service is consistently given. Lisa and Patricia are so knowledgeable and makes it easy to talk to when we are trying to gain an understanding of new policies and guidelines. Thank you all so much! Team Memphis!
Thank you for jumping in and making our lives easier with your i9 Intelligence services. Your team jumped in (head first) and made sure that we had everything that we needed here at DJS to on-board 100 plus employees by our deadline. We can not thank you enough and please know that you are greatly appreciated! You helped our company stay on track and compliant!!!!!
I can’t express how much I appreciate the I-9 Intelligence system. From the moment I started using it, completing I-9s became remarkably easy. The intuitive interface makes navigating the system a breeze, ensuring every step complies with the latest USCIS requirements.
What I love most is the confidence it gives me. I no longer worry about potential errors or compliance gaps—this system provides a sense of security that my I-9s are completed accurately and efficiently. Beyond that, the built-in alerts for expiring documents and USCIS rule changes keep me proactive instead of reactive.
I-9 Intelligence is more than just a tool; it’s like having a compliance expert on my team. I highly recommend it to anyone who wants to simplify their I-9 process and stay ahead in managing employment eligibility.
This companies compliance software is an exceptional solution for efficiently managing and securely storing I-9 and E-Verify records. Their dedication to customer support and adherence to core values make them a trusted leader in the compliance industry!
i9 Intelligence has made compliance so much easier for our team!
The platform is intuitive and keeps us organized with automated reminders, which has really helped reduce our risk. It integrates well with our HR systems, and their support team is always SO quick to assist. Highly recommend!
Smooth, easy, and accurate I-9 and E-Verify process for us. Fabulous customer service. They are incredibly knowledgeable (more so than our firm's attorneys) about the I-9 and E-Verify processes. Whenever we stumble across that rare unusual situation with a new hire, they always know how to handle it.
i9 Intelligence has been incredibly reliable for us for years. Great company.
i9 Intelligence has become an essential tool for managing I-9 compliance in my work. The E-Verify integration works flawlessly, and the platform itself is incredibly easy to use. What impresses me most is their outstanding customer service – they’re always approachable, quick to address any issues, and truly understand the needs of their users. I couldn’t be happier with the service and would definitely recommend i9 Intelligence to anyone looking to simplify their compliance tasks!
What I love most is how the system handles remote hires. With more contractors working from different locations, this feature has become invaluable for my team to keep everything compliant. The E-Verify integration is seamless, which is a huge time-saver too.
Great business -- really put my mind at ease regarding the ever-increasing regulation and scrutiny around i-9s. Thank you!
I’ve been using i9 Intelligence for a while now, and I can honestly say it makes I-9 compliance so much easier. I love the E-verify integration. The software is straightforward and user-friendly. What really stands out is their customer service -
they are friendly, responsive, and attentive to my needs. I would highly recommend i9 Intelligence for your compliance needs!
