Decision Maker’s Guide to Outsourcing

Content Summary

Though outsourcing has become increasingly attractive, it can also elicit a range of opinions. For some, it’s become a hot-button term that conjures up images of U.S. companies looking to save money by contracting with workers in other countries for goods or services, such as IT help or customer service.

But outsourcing doesn’t necessarily involve workers in foreign countries.

Broadly speaking, outsourcing is a business practice in which a company contracts with a vendor that, in effect, rents its skills, know-how, technology, services and manpower to perform functions that, for a variety of reasons, the company has decided not to do in-house.

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