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Strategies and Techniques for Conducting Successful Interviews in Support of Corporate Investigations:
Corporate investigations rely heavily on interviews of victims, witnesses, and subjects, yet the specialists who conduct these interviews often receive little or no investigative interview training.
The consequences of conducting ineffective interviews often include:
Alienating or offending victims and other reporting parties
Failing to obtain relevant information
Interviewing more people than necessary
Conducting multiple interviews of the same person
Failing to recognize when incomplete or untruthful information is provided
Failing to correctly identify the full scope of the misconduct under review
Unnecessarily antagonizing the subject of the investigation.
This interactive course introduces a variety of practical interviewing techniques that are easy to learn and implement and are tailored specifically for today’s corporate environment. Every technique is designed to help investigative specialists obtain complete and accurate information in a non-adversarial and empathetic manner which reduces much of the conflict and anxiety that is otherwise present during misconduct investigations. Emphasis is also placed on teaching participants to confidently, respectfully, and efficiently obtain admissions of wrongdoing from subjects, as these critical admissions permit quick resolution of the case with minimal disruption to the workplace, eliminate inconclusive or disputable results, and significantly reduce the costs of termination settlements and post-employment claims.
This training is beneficial for novice and experienced practitioners from Human Resources, Employee Relations, Security, and Legal, and others who participate in or support all types of corporate investigations involving employees, managers, executives, contractors, and other third-parties.