RX for Culture Change Microlearning for Healthcare Teams

Conway Corp’s goal was to fulfill a wide array of training needs to satisfy an extremely diverse workforce. Partnering with HSI, a proactive, planned, and adaptive customer service training program originated that integrated HSI content into their monthly in-person and online curriculum—resulting in better customer experiences and a more positive mindset toward training. Following the success of their customer service training program, Conway Corporation began using HSI training videos in a blended format across other departments, with safety teams incorporating them into monthly assignments and HR using them for new hire orientation topics like anti-harassment, discrimination, and more. Key Challenges: Diverse workforce from hourly customer service employees to linemen, sewer plant workers, and usual in-office business functions with a wide range of different training needs. Prior to working with HSI, Conway Corp only offered traditional training to their Customer Service team. Employees are often engaged with customers, or are working in time-sensitive situations, so they don’t have a lot of extra time for training. Key Results: Employee buy-in to training has fostered increased engagement. Customer service experiences improved as a result of incorporating HSI training into the curriculum. A blended-learning approach to training has allowed employees to independently build their skills. What started as training for just the customer service team has expanded to everyone in the company. By using HSI content in both assigned and self-directed formats, Conway Corp improved the customer service experience and empowered employees to take ownership of their skill development. This shift has ignited a more engaged workforce and contributed to a newfound drive from employees to improve their skills in a self-directed fashion. As the learning and development team expands its use of HSI training, employee enthusiasm and organizational impact continue to grow.

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Does your organization treat compliance training as an afterthought? Is your training outdated? Are you confident that your workforce understands the laws, regulations, and company policies around harassment, discrimination, and workplace safety? Unlock Your Organization's Full Potential Download our white paper to gain insights as to why compliance training is more than just checking the box. It’s the key to creating an environment that is safe, productive, and ethical. What You’ll Learn: *The importance of clear, well-communicated policies, fair discipline, discussion, and more *Why best practices include modern, well-designed training with better instructional design, stronger measurement, on-going follow-up, and real discussion The Results: *Not only minimize legal responsibility but create an environment that is safe, productive, and ethical *Meaningful culture change Take the first step toward compliance training no longer being an afterthought. Download our white paper now and start creating a safe, productive and ethical workplace culture. Or feel free to request a consultation and get started! https://goto.hsi.com/watch-free-training-courses#request-consultation

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Are you struggling to find learning and development training that truly engages your employees? Do time constraints make training seem impossible? And when employees do set aside time, are they still disengaged? Or even worse, do they forget what they’ve learned before they can even apply it? Unlock Your Organization's Full Potential Download our white paper to gain insights to the compelling research around microlearning and discover how it can boost employee engagement, retention, and business success. What You’ll Learn: *The science supporting microlearning. *How the science of microlearning informs instructional design of training content. *Research-backed evidence proving that microlearning is highly effective when implemented correctly. *The right way to implement microlearning to achieve learning success. The Results * A clear understanding of microlearning and it’s benefits. * Investing in microlearning yields positive results to not only employees but businesses. * Take the first step toward introducing microlearning to your organization. Download our white paper now and start strengthening employee engagement, retention, and drive business success. Or feel free to reach out for a consultation and get started!

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