Why Compliance Training is More Than a Checkbox

Conway Corp’s goal was to fulfill a wide array of training needs to satisfy an extremely diverse workforce. Partnering with HSI, a proactive, planned, and adaptive customer service training program originated that integrated HSI content into their monthly in-person and online curriculum—resulting in better customer experiences and a more positive mindset toward training. Following the success of their customer service training program, Conway Corporation began using HSI training videos in a blended format across other departments, with safety teams incorporating them into monthly assignments and HR using them for new hire orientation topics like anti-harassment, discrimination, and more. Key Challenges: Diverse workforce from hourly customer service employees to linemen, sewer plant workers, and usual in-office business functions with a wide range of different training needs. Prior to working with HSI, Conway Corp only offered traditional training to their Customer Service team. Employees are often engaged with customers, or are working in time-sensitive situations, so they don’t have a lot of extra time for training. Key Results: Employee buy-in to training has fostered increased engagement. Customer service experiences improved as a result of incorporating HSI training into the curriculum. A blended-learning approach to training has allowed employees to independently build their skills. What started as training for just the customer service team has expanded to everyone in the company. By using HSI content in both assigned and self-directed formats, Conway Corp improved the customer service experience and empowered employees to take ownership of their skill development. This shift has ignited a more engaged workforce and contributed to a newfound drive from employees to improve their skills in a self-directed fashion. As the learning and development team expands its use of HSI training, employee enthusiasm and organizational impact continue to grow.

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Are you struggling to find learning and development training that truly engages your employees? Do time constraints make training seem impossible? And when employees do set aside time, are they still disengaged? Or even worse, do they forget what they’ve learned before they can even apply it? Unlock Your Organization's Full Potential Download our white paper to gain insights to the compelling research around microlearning and discover how it can boost employee engagement, retention, and business success. What You’ll Learn: *The science supporting microlearning. *How the science of microlearning informs instructional design of training content. *Research-backed evidence proving that microlearning is highly effective when implemented correctly. *The right way to implement microlearning to achieve learning success. The Results * A clear understanding of microlearning and it’s benefits. * Investing in microlearning yields positive results to not only employees but businesses. * Take the first step toward introducing microlearning to your organization. Download our white paper now and start strengthening employee engagement, retention, and drive business success. Or feel free to reach out for a consultation and get started!

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Do you have a healthy learning culture? Did you know companies with high-impact learning cultures are 92% more likely to be first to market with an innovative product or service, have a better track record for delivering quality products, and maintain an overall 56% better response rate to customer needs? At HSI, we are here to help you transform your training and achieve a healthy learning culture that fits your needs. Unlock Your Organization's Full Potential Download our eBook to understand how paying attention to your whole learning ecosystem can make your learning and development program more successful. What You’ll Learn: *the concept of learning ecosystems, their parts and their impact on organizations *the relationships and interactions of the learning ecosystem’s parts *how to improve employee engagement and reinforcement *what the right LMS technology will allow you to do *the benefits of blended learning *44 questions to help you consider what parts of your learning ecosystem are just right for your organization and what parts may need some adjustments The Results: *solid L&D strategies for building a high-impact learning culture *improved employee engagement and reinforcement Take the first step toward aligning your learning ecosystem with your learning and development program. Download our eBook now and start building a high-impact learning culture. Or feel free to reach out for a consultation and get started!

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