Historically, empathy has not been a driving force in most workplace cultures. While plenty of organizations have placed value on creating positive, collaborative work environments, they have often considered employees' personal lives to be separate. This could explain why a recent Businessolver study found that only one in four employees feel their companies are sufficiently empathetic.
Over the past year and a half, empathy has become more important in the workplace. The COVID-19 pandemic broke down many of the barriers between individuals' work and home lives. Employees and managers were given an unprecedented glimpse into each other's personal lives in a literal sense, thanks to Zoom. This collective experience prompted everyone to be more understanding and open about individual struggles.
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